FAQs

Yes, you’re welcome to ask about a property or check availability without making a commitment. We’re happy to help you explore your options.

Yes, in most cases you can place a 48-hour hold, known as an “Option”, on a holiday home without committing to a booking. Just contact our reservations team, and we’ll reserve the property for you while you decide.

Please note: To hold a property, we’ll still need a few details like your travel dates, number of guests, and contact information. You can only reserve one property at a time.

During peak season (mid-June to mid-September), many properties are available only from Saturday to Saturday. That said, some homes do offer more flexible options. Outside of peak season, mid-week bookings are usually no problem.

If the dates you search aren’t available, our booking tool will let you know. And if you’re looking for a property that allows mid-week arrivals, just reach out to our reservations team, they’ll be happy to help you find the right fit.

Yes, all children, including small children and babies, need to be included as part of your booking. The total number of guests must not exceed the property’s stated maximum capacity.

If you need to request an exception, we’ll need to get approval from the owner in advance.

Yes, you can add more guests as long as the total number doesn’t exceed the property’s maximum capacity. Just get in touch with our reservations team, they’ll confirm availability and any changes to the rental cost. Please note, prices may vary if the home’s rate depends on the number of guests.

Some of our holiday homes do allow pets, this will be mentioned in the property description. However, the number and size of pets aren’t always specified. To be sure, please contact our reservations team. We’ll check with the property owner and confirm everything for you before you book.

You’re welcome to send any special requests, like extra towels or linen, to our reservations team. We’ll pass them along to the property owner on your behalf. While every effort will be made to accommodate your request, please note that these extras aren’t guaranteed and may depend on the property’s availability or setup.

Yes, it’s possible to request a long-term stay of more than four weeks, but this needs to be confirmed with the property owner. Just contact our reservations team with your exact arrival and departure dates, and we’ll check availability and pricing for you, no obligation to book.

Once you enter your travel dates and the number of guests, you’ll see the total rental price for your stay. If you haven’t selected specific dates yet, the prices shown on each property page are based on a weekly rate.

You can pay by credit card (Mastercard, Visa, or American Express) using our secure payment link, or by bank transfer to our EUR account. A 35% deposit is due at the time of booking, and the remaining balance is payable 8 weeks before your arrival.

No, our team will never ask you to share your credit card details directly. All payments are made securely through our official payment system.

Yes, all card payments are processed through a secure payment provider with Verisign certification. You’ll know you’re on a secure page when the URL starts with “https.” This means your information is encrypted and protected.

The deposit is a percentage of the rental cost that you pay at the time of booking to confirm your stay. The remaining balance is due 8 weeks before your arrival.

The security deposit is a separate amount, paid in cash to the owner or key holder when you arrive. It’s held during your stay and returned at checkout, after a quick inspection of the property. If any damage has occurred, the cost may be deducted from the security deposit.

If extra costs aren’t listed at a fixed rate, the amount will depend on your usage. Things like electricity or heating charges can vary based on how much you use, the time of year, and the property’s features—like how many air conditioning units or lights are used.

We recommend noting the meter readings with the owner or key holder when you arrive. That way, everything is clear from the start.

Yes, we offer a range of discounts, including early bird, last-minute, and other seasonal promotions. These are updated regularly and shown directly on the applicable property pages. Any discounts are already included in the price you see.

To protect the privacy of our property owners, we don’t share the exact address until closer to your arrival. You’ll receive the full address or GPS coordinates in your travel documents, which are sent 4 to 6 weeks before your stay, after the final payment has been received.

In some parts of Sicily, especially in rural or coastal areas, there may not be a formal postal address. It’s not uncommon for several roads to share the same name or for properties to lack house numbers altogether.

If this is the case, we’ll provide you with the GPS coordinates and Google Maps directions to make finding the property as easy as possible. And if you still need help on arrival, your local contact will be just a call away and happy to assist.

Check-in is usually between 4:00 pm and 7:00 pm. On the day you leave, check-out is by 10:00 am. You’ll find the exact times listed in your travel voucher.

The time from the check out of guests to the new check in of guests is used to clean and prepare the property.

If you need different times, let us know, any changes must be confirmed by the property owner in advance. Our reservations team is happy to help.

All our holiday homes come with the basics for cooking and dining, this includes crockery, cutlery, pots, pans, and at least two cooking hobs.

Items like microwaves, ovens, blenders, kettles, or coffee makers are only included if specifically mentioned in the property description. The same goes for things like cleaning supplies and toilet paper, you may need to pick these up yourself, especially for longer stays. If you’re unsure what’s provided, just ask our team, we’re happy to check for you.

Your booking will always state whether linen and towels are included or if there’s an extra charge. If you’re not sure, feel free to ask our reservations team, they’ll be happy to confirm the details for your specific property.

You’re also welcome to bring your own linen and towels if you prefer, but please let us know in advance so we can inform the property owner not to provide them.

Final cleaning refers to the professional cleaning of the property after your stay, to prepare it for the next guests. It usually includes things like vacuuming or mopping, wiping down surfaces, cleaning appliances, washing linen, and making sure everything is back in place.

In the past, guests were sometimes asked to do this themselves, but to ensure consistent standards, it’s now handled by the property staff. Final cleaning is either included in your rental price or listed as a compulsory extra cost, this will be clearly shown in the property details.

You’ll find our Terms and Conditions linked in the website footer under “Terms and Conditions.” They also appear during the booking process, where you’ll be asked to confirm that you’ve read and understood them.

You’ll receive your travel documents after we’ve received your final payment, usually between 2 and 6 weeks before your arrival. These documents include the property address or GPS coordinates, directions, and contact details for the owner or local representative.

Please remember to bring a printed copy of your travel documents with you. We can’t always guarantee re-sending them during weekends, outside office hours, or if you don’t have internet access while traveling.

To make any changes to your booking, just send us an email with your booking or invoice number. Our reservations team will do their best to help, but please keep in mind that all changes depend on availability and must be confirmed by the property owner.

Some changes may come with a fee, as outlined in our Terms and Conditions. If that’s the case, we’ll let you know in advance.

If you need to update your contact information or adjust the number of guests, within the property’s maximum occupancy, that’s usually no problem. Just get in touch with our reservations team and let us know the correct details.

To cancel your booking, please email us in writing and include your booking reference or invoice number. We’ll confirm the cancellation by email and send you a cancellation invoice. Be sure to review the cancellation fees outlined in our Terms and Conditions.

If you have travel cancellation insurance and need to cancel for a covered reason, like illness or job loss, you may be able to claim back the deposit and cancellation fees through your insurer.